CBD FAQ

Question about our products or website? Browse our frequently asked questions for answers and insight.

What if I need to modify my order?

Please contact us via live chat, email, or phone before your order ships to request a modification to your order.

What if I need to change my shipping address?

Please contact us via live chat, email, or phone before your order ships to request a modification to your shipping address.

When will my order be shipped?

All orders are processed within 2 business days. You should receive a shipment confirmation email within 48 hours containing the tracking information for your shipment.

What payment methods do you accept?

We accept all major credit and debit card brands: American Express, Discover, MasterCard, Visa.

Are payments on this site secure?

Yes, security is our highest priority when it comes to personal data. All credit cards are processed via 256-bit military grade encryption.

Do you accept returns?

Yes, we do accept returns for all new and unopened products. We are unable to process returns for products that have been opened or consumed.

What is your refund policy?

All recoverbotanicals.com products come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper. Used products are typically not eligible for returns or refunds. All orders in excess of 30 days are considered final.

How do I request a return?

To receive a refund or to return products please contact our customer support team at 1-855-HEMP-310 (+1-855-436-7310) or send an email to sales@recoverbotanicals.com.

Still have a question?

Please contact us for more information.

Contact Us