Frequently Asked Questions
Ordering and Payment
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.
Can I cancel or change my order?
If you need to cancel or change your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that we may not be able to cancel or change an order once it has been processed and shipped.
Is my payment information secure?
Yes, your payment information is processed securely through our payment processor. We use industry-standard encryption and security protocols to ensure that your information is protected.
Shipping and Delivery
How long does shipping take?
Orders are typically processed within 1-2 business days and shipped via standard ground shipping. Shipping times vary depending on your location and can take anywhere from 3-7 business days.
Do you offer expedited shipping?
Yes, we offer expedited shipping options at an additional cost. Please contact us for more information.
Do you ship internationally?
We currently only ship within the United States.
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy on all unopened merchandise. If you are not satisfied with your purchase, please contact us to initiate a return.
How do I return or exchange a product?
To initiate a return or exchange, please contact us with your order number and reason for return/exchange. We will provide you with instructions on how to return the product.
Who is responsible for return shipping costs?
The customer is responsible for return shipping costs unless the product was damaged or defective.
What age do I need to be to make a purchase?
You must be 21 years or older to make a purchase on Recover Botanicals. By making a purchase, you confirm that you are of legal age.
What ingredients are in your products?
All ingredients are listed on the product pages and on the packaging of our products. Our products are made from American grown hemp and all hemp-derived products are made in the USA. If you have any specific questions or concerns, please contact us.
Are your products tested on animals?
No, we do not test our products on animals.
What is the difference between hemp-derived and marijuana-derived products?
Hemp and marijuana are both members of the cannabis family, but they differ in their chemical composition and legal status. Hemp contains less than 0.3% THC and is legal under federal law, while marijuana contains higher levels of THC and is still illegal under federal law. Our products are made from hemp-derived CBD and contain less than 0.3% THC, which is the legal limit for hemp-derived products.
Are your products organic?
We use organic and natural ingredients whenever possible, but not all of our products are certified organic. We prioritize using high-quality, sustainably sourced ingredients in our products. If you have any specific questions or concerns about the ingredients in our products, please contact us.
Are your products legal?
Yes, all of our products comply with federal laws regarding hemp-derived CBD products. Our products contain less than 0.3% THC, which is the legal limit for hemp-derived products.
What is the 0.3% THC limit for hemp-derived products?
The 0.3% THC limit is the maximum amount of tetrahydrocannabinol (THC) that is allowed in hemp-derived products under federal law. THC is the psychoactive compound found in cannabis that produces a "high" and is federally classified as a Schedule I substance. Hemp, which is defined as cannabis with less than 0.3% THC, is not subject to the same legal restrictions as marijuana.
Are your products third-party tested for THC levels?
Yes, we use third-party labs to test our products for THC levels to ensure that they comply with federal regulations. You can view the lab results for each of our products on our website.
Can I fail a drug test by using your products?
While our products contain less than 0.3% THC, it is possible to fail a drug test if you use our products regularly or in large quantities. This is because drug tests are sensitive to even trace amounts of THC. If you are concerned about drug testing, we recommend consulting with your employer or healthcare provider before using our products.